Jan has provided us with practical, valuable advice. Working with CTC Productivity has increased my firm's overall efficiency by at least 30%. Money and time well spent!
Douglas Brown, Brown & Carlson
Our team walked away with many action items to save us time: more efficient use of emails, more effective meetings, and increased focus time through time management best practices.
Wendi Breuer, SeaChange
During a CEO peer group session, a member told us how just one tip Jan suggested could positively impact the way his entire company operated.  He said, "That right there is a multi-million dollar idea."
Tom McDougall, High Point Networks
Jan is great at listening, sorting out the problems and providing practical advice with follow-up steps. I found her coaching to be a great way to boost my personal effectiveness and that of our team.
Jim Schowalter, MN Council of Health Plans
Jan has a talent for quickly identifying strengths, weaknesses and realistic areas for improvement.
Michael Opack, Heacox, Hartman, Koshmrl, Cosgriff, & Johnson P.A.

Our propriety Communication Guidelines grid is consistently the highest rated and most often mentioned takeaway from our virtual professional speaking and group coaching sessions. We created the above example chart through discussions with multiple clients about the importance of having this information clearly defined.

With remote work we see an increase in unnecessary disruption with calls, texts, and messages throughout the day because people are unsure of the guidelines. When communication protocols are established and followed organization-wide, everyone is connected, more productive and confident when communicating.

Here are the questions to ask:

1. What are your company’s response time expectations? Some people think they must respond to emails right away, though their manager thinks 24 hours is sufficient. With clearly communicated response times, people can batch their email responses and focus on getting important work done.

2. What communication tool works best for this particular issue, question or decision? (Options include meetings, email, phone, Teams app post, or text.)

Use email to set up a meeting if a decision requires discussion, or to ask a simple question.

Need a quick turn around? Decide as a team how to reach each other to get a response within a few hours.

We also coach our clients to set “office hours” for a set time each day. For example, use from 3:30-4:30 pm as time blocked when people can reach out by phone or text for quick questions and short discussions.

3. What email naming standards help your employees triage emails faster? When you include the timing of the response that’s needed, everyone knows how to prioritize. Some favorites are “Response needed by (Insert day and time)” or Urgent, or FYI (which means no response needed at all – not even “Thanks”).

By determining the urgency (Emergency, Urgent, Important Non-Urgent), response time, appropriate communication tool and naming standard you’ll have big improvements in communication.

Learn more details at this article on our Resources page Effective Business Communication Techniques

 

 

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